To complete the verification process navigate to your profile and head over to “Verification”. In order to successfully complete the KYC process, please upload your proof of identity ( ID or passport ) and your proof of address. Withdrawal restrictions on your Dustbit account may occur due to incomplete account verification or additional reviews of account activity. These measures are in place to ensure compliance with regulatory requirements and maintain account security. To lift withdrawal restrictions, you must complete the Know Your Customer (KYC) verification process. Follow these steps:
Check for Verification Requests: Look for an email or notification from Dustbit requesting specific documents for verification.
Upload Required Documents: Submit the requested documents, such as a government-issued ID or proof of address, through the secure upload link provided.
Wait for Verification Completion: Once your documents are submitted, the verification process will begin. You will be notified when your account is verified. The verification process usually takes a few business days, depending on the volume of requests. After completing the KYC verification, you should be able to request withdrawals without restrictions. In some cases, withdrawal restrictions may persist even after your account shows as verified. This can happen if your account is undergoing an additional review of activity. These reviews are standard procedures conducted by external providers to ensure compliance and security.
What to Expect: Additional reviews may focus on specific account activities and can take a few days to complete.
No Action Required: Typically, no further action is needed from your side during this review process. You will be notified once the review is complete, and restrictions are lifted.